
We’re here to help.
Frequently Asked Questions
Our handbags are crafted using a combination of high-quality, sustainable materials, including premium leathers, eco-friendly alternatives, and artisanal fabrics. We are committed to ethical production practices and ensure that all materials are sourced responsibly.
To keep your bag in top condition, we recommend storing it in a dust bag when not in use and avoiding prolonged exposure to direct sunlight or moisture. For leather bags, a soft cloth and leather conditioner can help maintain its shine. For fabric or alternative materials, use a gentle brush or damp cloth to clean off any marks. Always refer to our care instructions provided with your purchase.
Yes, every Gepherrini bag is meticulously handcrafted by skilled artisans in Georgia. We pride ourselves on our attention to detail and the use of traditional raftsmanship techniques that have been passed down through generations.
All Gepherrini bags are designed and produced in Georgia, a country rich in artistic heritage and renowned for its craftsmanship. Our bags are made by local artisans who bring centuries of tradition and skill to every piece.
When browsing our collections, products available for purchase can be added to your cart. Limited edition items may sell out quickly, so we recommend prompt action. If a product is unavailable, it will be marked as 'Sold Out.' For out-of-stock items, you can join the waitlist to receive a notification when they become available again.
We want you to love your Gepherrini purchase! If for any reason you’re not satisfied, you may return or exchange your item within 30 days of receipt, provided it is unused and in its original packaging. For more details on our return policy, please visit our Returns & Exchanges page.
Once your order is processed, shipping typically takes between 5-7 business days, depending on your location. We offer expedited shipping options at checkout for faster delivery. Visit our Shipping & Returns page for more details.
Currently, we only ship within Canada. Shipping rates and delivery times may vary depending on your location.
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor your package’s progress.
Yes, all Gepherrini bags come with a one-year warranty that covers manufacturing defects. This warranty does not cover normal wear and tear, misuse, or accidental damage. If you believe your bag has a defect, please contact our customer service team, and we will be happy to assist you.
We currently operate as an online-first brand, but be sure to sign up for our newsletter and follow us on social media to stay in the know about upcoming pop-up events and showcases in select locations where you can see our collections in person!