At Gepherrini, we are committed to ensuring that your shopping experience is as seamless as possible. Below, you’ll find all the information regarding our shipping and return policies.

Shipping within Canada

We currently ship to all provinces and territories within Canada. Delivery times may vary based on your location.

Standard Shipping: Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.

Shipping Fees

We offer free shipping on all orders, no minimum required.

Order Tracking

Once your order has been processed and shipped, you will receive an email with tracking information. You can use the provided tracking number to monitor the progress of your package.

Shipping Restrictions

Currently, we do not ship internationally. We only ship within Canada. For any special shipping requests or inquiries, please contact our customer care team.

Returns

If a bag isn't right, return it within 30 days of delivery. No restocking fee, and sale items are returnable like everything else. If your window ends on a weekend or holiday, it extends to the next business day.

What we need

Items should come back unused, in their original condition and packaging, including tags and dust bag. Gift cards and customized products can't be returned.

How to start a return

1. Go to account.gepherrini.ca and enter the email you used to order. We'll send you a six-digit code — no password needed. If your order doesn't appear, email info@gepherrini.ca with your order number instead.
2. Select the item you'd like to return and submit the request.
3. We'll review it and email you the return address and instructions, usually within one business day.

Return Shipping

Return shipping is paid by you, unless the item is faulty or we sent the wrong one. Please use a trackable service — we can't guarantee receipt of a return without it.

Refunds 

Once your return arrives and we've checked it, we'll refund the original payment method. Allow 7–10 business days for it to appear on your statement.

Exchanges

To exchange an item for a different colour, email info@gepherrini.ca and we'll arrange it. Exchanges depend on availability — if the item you want is out of stock, we'll refund you in full or issue store credit, whichever you prefer.

Faulty or Damaged Items

If something arrives damaged or faulty, contact us within 7 days of delivery. We'll send you a prepaid return label and either replace the item or refund you in full.
 

If you have any questions or concerns about your order, shipping, or returns, please don’t hesitate to contact our Customer Care team. We’re here to help.